Terms, Conditions and Refunds
Retreat Refund policy:
Payments made in full of retreat.
If after payment has been paid in full and if subsequently canceled the following policy applies:
Date of cancellation is more than 12 weeks before the start date of the retreat 30% of the amount paid will be retained as a non-refundable deposit. Therefore the remainder will be refunded back of 70% back to either card or bank to how the payment was made.
Payments made less than 12 weeks before the retreat start date, booking payment becomes non-refundable and 100% of the payment will be retained. If in event that the retreat has to be canceled by Soul Print at any time, then will 100% refund be made back to which the payment was made.
This website is operated by Soul Print Events and Retreats, Elizabeth Gleeson. We take your
privacy very seriously therefore we urge you to read this policy very carefully because it
contains important information about on:
who we are,
how and why we collect, store, use and share personal information,
your rights in relation to your personal information, and
how to contact us and supervisory authorities in the event that you have a
Who we are
Soul Print Events and Retreats, Elizabeth Gleeson ('we' or 'us') (trading as Soul Print Events and Retreats)
collect, use and are responsible for certain personal information about you. When we
do so we are regulated under the General Data Protection Regulations which apply
across the European Union (including the United Kingdom) and we are responsible
as 'controller' of that personal information for the purposes of those laws.
The personal information we collect and use
a) Personal information you provide to us
We collect the following personal information that you provide to us:
Some examples of when we collect this information include:
When registering for an account
Signing up for the newsletter,
When making a purchase,
Booking an appointment.
b) Personal Information you provide about third parties
If you give us information about another person, you confirm that the other person
has appointed you to act on their behalf and agreed that you:
shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.
c) Cookies and similar technologies
A cookie is a small text file that is placed onto your computer or electronic device
when you access our website. Similar technologies include web beacons, action
tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies
can be used to track users' actions and activities, and to store information about
them. We use these cookies and/or similar technologies on this website.
How many times do users visit the site, what pages do users visit most.
This information helps us to build a profile of our users. Some of this information may
be aggregated or statistical, which means that we will not be able to identify you
On the first occasion that you use our site, we will ask whether you consent to our use
of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of
using cookies at any time or you can set your browser not to accept cookies and the
websites below tell you how to remove cookies from your browser. However, some of
our website features may not function as a result.
For further information on cookies generally, visit www.aboutcookies.org or
How we use your personal information
We collect information about our users for the following purposes:
identify you and manage any accounts you hold with us. Process your order,
conduct research, statistical research analysis and behavioural analysis; carry
out customer profiling and analyse your purchasing preferences.
Who your information may be shared with
We may share your information with:
Law enforcement agencies in connection with any investigation to help prevent
Ancient wisdom Marketing Ltd,
Unit 3 Parkwood Business Park, Sheffield, S3 8AL, UK
We will not share your personal information with any other 3rd parties.
Whether personal information has to be provided by you, and if so why
The provision of the following information is required from you:
This is to enable us to do the following:
Name and address for delivery purposes.
Age for non-sale of prohibited items.
email to provide receipt of purchase.
We will inform you at the point of collecting information from you, whether you are
required to provide the information to us.
How long your personal information will be kept
We will hold your personal information for the following periods:
Name and Address- 6 years to satisfy UK Tax law.
Age, once your age has been verified by us it will be automatically deleted.
Email- as soon as the email receipt has been delivered your email address will be
deleted unless stated by the customer otherwise.
These periods are no longer than necessary in each case.
Reasons we can collect and use your personal information
We rely on the following as the lawful basis on which we collect and use your
Keeping your information secure
We have appropriate security measures in place to prevent personal information from
being accidentally lost, or used or accessed in an unauthorised way. We limit access
to your personal information to those who have a genuine business need to know it.
Those processing your information will do so only in an authorised manner and are
subject to a duty of confidentiality.
We will also use technological and organizational measures to keep your information
secure. These measures may include the following examples:
User accounts access is controlled by a unique username and password.
All data is stored on secure servers; payment details are encrypted using SSL.
We are certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure.
We also have procedures in place to deal with any suspected data security breach.
We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
Transfers of your information out of the EEA
We will not transfer your personal information outside of the EEA at any time.
Children and the validity of consent
Where we obtain consent from any user we will take reasonable steps to ascertain
whether the user is over 13 years of age and whether the child is sufficiently informed
to give valid consent. If the user is not, parental consent will be required to provide
consent for the processing of any personal information.
What rights do you have?
Under the General Data Protection Regulation, you have a number of important rights
free of charge. In summary, those include rights to:
fair processing of information and transparency over how we use your use
access to your personal information and to certain other supplementary
information that this Privacy Notice is already designed to address require us to correct any mistakes in your information which we hold require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us,
in a structured, commonly used and machine-readable format and have the
right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal
information otherwise, restrict our processing of your personal information in certain circumstances
claim compensation for damages caused by our breach of any data protection laws.
For further information on each of those rights, including the circumstances in which
they apply, see the Guidance from the UK Information Commissioner's Office (ICO)
on individual's rights under the General Data Protection Regulations
If you would like to exercise any of these rights please:
email, call or write to us
let us have enough information to identify you
let us have proof of your identity (a copy of your driving license, passport or a
recent credit card/utility bill)
let us know the information to which your request relates
From time to time we may also have other methods to unsubscribe (opt-out) from any
direct marketing including for example, unsubscribe buttons or web links. If such are
offered, please note that there may be some period after selecting to unsubscribe in
which marketing may still be received while your request is being processed.
Do you need extra help?
If you would like this policy in another format (for example audio, large print, braille)
please contact us using the details below.
How to complain
We hope that we can resolve any query or concern you raise about our use of your
The General Data Protection Regulation also gives you the right to lodge a complaint
with a supervisory authority, in particular in the European Union (or European
Economic Area) state where you work, normally live or where any alleged
infringement of data protection laws occurred. The supervisory authority in the UK is
the Information Commissioner who may be contacted at https://ico.org.uk/concerns/
or telephone: 0303 123 1113.
occasionally to ensure you are aware of the most recent version that will apply each
time you access this website. We will also attempt to notify users of any changes by:
If you have any questions about this policy or the information we hold about you,
please contact us by:
Calls will be answered at the following times:
Monday, Wednesday, Friday 10am to 3pm
We may record calls for quality and training purposes.